REFUND POLICIES

All refund requests should be made in writing to info@atxdoulas.com.

BIRTH PACKAGES

If canceled before labor or induction begins the client will receive no refund.
If canceled after labor or induction begins the client will receive no refund and no transfer of services.
Clients that DO NOT attend any meet-ups will receive no refund.
Birth clients who must have a c-section prior to labor are not eligible to transfer refunds or a refund unless the doula is not able to support in the OR. Please communicate with us in the case of an emergency cesarean and we will support you during your birth or in recovery. If a scheduled cesarean turns into an emergent one there is a $100 on-call fee added.
BIRTH PLANS & POST-BIRTHS are non-refundable or transferable to other services.
Classes and appointments not used within 30 days of birth will be forfeited and not eligible for a refund/trasnsfer.

POSTPARTUM DOULA SERVICES

Postpartum deposit is non-refundable
All postpartum hours will expire 3 months after purchase of postpartum hours OR birth of the baby (whichever is greater)
50% of the package fee is non-refundable and non-transferable for all hours that are not scheduled
Pricing will convert to the individual hourly amount for partially used packages
Cancellation Policy:
- ≥ 2 weeks - 24 hours -- no fee for rescheduling
- 24 hours to 2 weeks -- 50% (based on number of hours scheduled)
- < 24 hours -- no refund

PLACENTA SERVICES

25% of the service fee is non-refundable (this applies even if the placenta is unable to be encapsulated)
If your placenta is unable to be encapsulated, 100% of unused balance can be transferred to other services, Postpartum, Mama Bloom, Breastfeeding, Infant Care, etc.

GROUPS & GROUP CLASSES (Childbirth Ed, Mama Bloom, Prenatal Series, etc.)

PRIVATE CLASSES

50% is non-refundable. Appointments and classes can be rescheduled at no extra cost
BIRTH PLANS & POST-BIRTHS are non-refundable or transferable to other services
Classes and appointments not used within 30 days of birth will be forfeited and not eligible for a refund/trasnsfer

* All reimbursement payments will be returned via how you've paid.

GIFT CERTIFICATES

Gift certificates not used within 30 days of birth will be forfeited and not eligible for a refund/trasnsfer

PAYMENT INFORMATION

Travel Fee -
- Birth & Classes: $20 mileage fee applies to clients to Kyle, Dripping Springs, Manor, Jonestown, Georgetown, Hutto, Leander, Lago Vista, Lakeway, Elgin, Spicewood, Bee Cave, and other towns not listed that are 15+ miles from Central Austin.
- Postpartum: $10 mileage fee applies to clients to Kyle, Dripping Springs, Manor, Jonestown, Georgetown, Hutto, Leander, Lago Vista, Lakeway, Elgin, Spicewood, Bee Cave, and other towns not listed that are 15+ miles from Central Austin.
Minimum payments for selected birth services, postpartum services, and/or classes
- For birth doula services, there is a minimum of 50% of your total due at sign up and we ask that you are paid in full by 34 weeks pregnant. If you need this service to be multiple payments, we can accommodate this. Send a request to info@atxdoulas.com.
- For postpartum doula services, there is a minimum of 4 hours and a $50 registration fee due at sign up.
Choose one of the following payment options:
- Online: Add your selected birth services, postpartum services, and/or classes to your cart and checkout. Our system will automatically add a 4% processing fee. You can use HSA/FSA, PayPal account or credit card with this option.
- Check: If you wish to pay by check, please contact us at info@atxdoulas.com and we will send you details on where to send a check. You will avoid the 4% processing fee with this option.