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REFUND POLICIES

BIRTH PACKAGES​

  • If canceled before labor or induction begins the client will receive no refund.​

  • If canceled after labor or induction begins the client will receive no refund and no transfer of services. 

  • Clients that DO NOT attend any meet-ups will receive no refund. 

  • Birth clients who must have a c-section prior to labor are not eligible to transfer refunds or a refund unless the doula is not able to support in the OR. A minimum of 24 hours advance notice is required for Scheduled Cesarean packages. Scheduled Cesarean package clients are not eligible for a transfer of funds or a refund. Please communicate with us in the case of an emergency cesarean and we will support you during your birth or in recovery. If a scheduled cesarean turns into an emergent one there is a $100 on-call fee added.

  • BIRTH PLANS & POST-BIRTHS are non-refundable or transferable to other services

POSTPARTUM DOULA SERVICES

  • All postpartum hours will expire 3 months after purchase of postpartum hours OR birth of the baby (whichever is greater)

  • 50% of the package fee is non-refundable and non-transferable for all hours that are not scheduled

  • Pricing will convert to the individual hourly amount for partially used packages

  • Cancellation Policy:

    • ≥ 2 weeks - 24 hours -- no fee for rescheduling

    • 24 hours to 2 weeks -- 50% (based on number of hours scheduled)

    • < 12 hours -- no refund

 

PLACENTA SERVICES

  • 25% of the service fee is non-refundable

  • If your placenta is unable to be encapsulated, 100% of unused balance can be transferred to other services, Postpartum, Mama Bloom, Breastfeeding, Infant Care, etc.

GROUPS & GROUP CLASSES (Childbirth Ed, Mama Bloom, Prenatal Series, etc.)

  • Non-refundable or transferrable to other services

PRIVATE CLASSES

  • 50% is non-refundable. Appointments and classes can be rescheduled at no extra cost

  • BIRTH PLANS & POST-BIRTHS are non-refundable or transferable to other services

  • Classes and appointments not used within 30 days of birth will be forfeited and not eligible for a refund/trasnsfer

* All reimbursement payments will be returned via how you've paid.​​

PAYMENT INFORMATION

  • Travel Fee - $20 mileage fee applies to clients to Kyle, Dripping Springs, Manor, Jonestown, Georgetown, Hutto, Leander, Lago Vista, Lakeway, Elgin, Spicewood, Bee Cave, and other towns not listed that are 15+ miles from Central Austin.

  • Choose your selected birth services, postpartum services, and/or classes 

    • For birth doula services, there is a minimum of 50%​ of your total due at sign up and we ask that you are paid in full by 34 weeks pregnant.​

  • Choose one of the following payment options:

    • Online: Add your selected birth services, postpartum services, and/or classes to your cart and checkout. Our system will automatically add a 4% processing fee. You can use HSA/FSA, PayPal account or credit card with this option.

    • Check: If you wish to pay by check, please contact us at info@atxdoulas.com and we will send you details on where to send a check. You will avoid the 4% processing fee with this option.

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